We provide wrap around professional services for the implementation and support of (eRCS®), together with a wide range of software services using your or our own subject matter experts. Some of the key services include:
Business process and workflow analysis
We work with our customers to understand the end to end business processes, business rules and conditions around processing of resource consent applications within the organisation.We then compare that with the features and functions that our system offers, to identify variations and exceptions between the two and find ways to address them. This may involve changing the way processes work in the organisation or changing our system if necessary.More
Custom Software Development
We also offer full software development services that cover the entire product life-cycle from software architecture and design, testing and quality assurance, technical and user documentation and implementation.
We provide Test Management Service to carry out comprehensive and exhaustive testing using various tools and methodologies to ensure that the end product meets all quality requirements and expectations and is fit for purpose for which it is created.
Data migration and systems integration
We provide data migration services to move information from one system to another, using best practice and tools. We also provide, configure and set-up a web-enabled API that allows data to be exchanged between our system and external third party systems in the background. This avoids spending time and effort to manually share information and improve accuracy, thereby reducing operational costs.More
Project and Program Management
We offer project and programme management services, for which we follow best practice PMBOK® methodology and endeavour to deliver projects within agreed scope, time, budget and quality expectations.
Reporting and Business Intelligence
We produce a range of reports commonly used by our customers. We can also provide additional custom reports and analytics that our customers need for their business operations.
Information And Communications Support Technology
Our system is developed using the latest, innovative technologies and hosted on a cloud-based portal. We provide centralised support from our Help Desk in accordance with agreed Service Level Agreements.